Refund policy

Refund & Return Policy

Last updated: November 12, 2025

At Aromia, we take pride in the quality and accuracy of every order. Please read our refund and return policy carefully before making a purchase.

Order Preparation & Processing

All orders are produced, bottled, and prepared by us with care.

Order preparation time is 3–5 business days due to high demand and our manufacturing process.
Cancellations: Are accepted ONLY if the request is made before the order has been prepared or shipped.
Once an order has been dispatched or is in the final packing stage, cancellations cannot be accepted.

Return Eligibility

We accept returns under the following strict conditions to ensure hygiene and safety:

Timeframe: The return request must be made within 3 days after the product is marked as "Delivered" by the carrier.
Condition: The product must be returned unused, unopened, and in perfect condition, exactly as it was received. The original plastic wrapping (cellophane) must be intact.
Shipping: The customer must ship the product back within 7 days of the return approval.

Returns will NOT be accepted if:

The product has been opened, used, sprayed, or altered.
The product contents do not match what was originally sent.
The return request is made after the 3-day window.

Please note: All orders are carefully inspected and weighed before shipment to ensure the correct fragrance is sent. Any tampering or replacement of contents will void eligibility for a refund.

Return Shipping Process

Customer Responsibility: Customers are responsible for arranging the return shipment and covering the return shipping costs.
Tracking: We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
To initiate a return:
1. Email us at info@aromiaparfum.com with your Order Number and reason for return.
2. Wait for our approval and return address instructions.
3. Send us the tracking number once shipped.

Refunds

Once we receive and inspect the returned product:

If the return is approved (item is unopened and perfect): We will issue a refund for the product price.
Shipping Costs: Original shipping charges are non-refundable.
Processing Time: Refunds are processed within 7–14 business days after the returned item has been received and inspected.
The refund will be automatically applied to your original method of payment.

Non-Refundable Situations

Refunds will not be issued if:

The item shows signs of use (opened seal).
The item is damaged due to poor packaging by the customer during the return.
The package was lost during the return transit (customer must claim with their carrier).

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item:

Contact us immediately (within 48 hours) at info@aromiaparfum.com.
Include clear photos of the damage and the shipping label.
Resolution: In these specific cases, we will offer a free replacement or a full refund (including shipping costs), and we will cover the return shipping if required.